What is with people Today?

For those who are talking about customer service let me put the shoe on the other foot a moment. Just to play devil's advocate.

I'm a one man shop. As such my scheduling is pretty tight. I answer the phone, I write the estimates, the repair orders, handle the bills, deal with vendors to find the parts, and also deal directly with the customers.

In the past two weeks I've had four cancellations. No, scratch that, I've had two cancellations and two no-shows. When customers call a day ahead of time to cancel or reschedule it means I can then fill that space with something else. No-shows? The last time it happened I had a two hour hole in my day that I couldn't fill. Yes, I called my other customers to see if they wanted to come in sooner, but sometimes customers' calenders are written in stone.

I can tell you that's it's not a generational thing. I've had 50somethings be no shows; I've had teenagers call and cancel and vice versa.

People are people. Unfortunately, it has more to do with a lack of manners and thoughtfulness towards others in a day to day world where you see folks running red lights in front of you because they're willing to risk an accident to save a few minutes of time in their so-called important lives as they endanger the lives of those around them. These same people have jobs, these same people let that attitude bleed over into day to day interactions with those around them.