TCI Transmission is bad

heres one for you,i got a tranny from tranzact of indy,it last 12 passes and wont pull itself in 2nd or 3rd,was also told the convertor was bad had a broken sprag,took the convetor to a local rebuilder that does convertos,they said nothings wrong with it,so im having it fresshen up,tranzact wont answer there phone or email,going to take the trans up today to a place then call the bbb