Going to be giving Matt a call here in a minute but wanted to respond to this. The above comment is better than I could have put it, we went way above and beyond what he wanted to pay for the job. We even gave him the first gallon of paint free that we had laying around. Want to say for the record when the car was picked up it is the only time we have ever let a car go from here without the customer paying, Matt said he would send us a check and never did. We work on a time plus materials basis and make that very clear to all of our customers. Whatever it costs to get the work done is what we do. We offered to fix some of the issues and he said he would not take it back here. We didn't make a dime on this car because of all the extra work we did and the fact we went above and beyond the original parameters of what he wanted. Let me go through the list here of problems:
- The deck lid was fiberglass and didn't fit at all, the reason it was modified was because we had to do all that to make it fit at all. We told him the trim wouldn't fit and that was because of the poor quality of the trunk lid.
- The car is a 67 Dart which had no trim clips from the factory. The ones we put in the car was where they should have been. If it had existing holes in the rear window they were not the factory original holes.
- The rear window didn't fit because Matt did all the welding on it that he didn't want us to fix his work so we didn't.
- This was very much a budget paint job and he kept on saying he "didn't want a show car" and it "didn't have to be perfect", think we did a pretty good job on the paint for the budget.
- The car was bent when it got to us and he did not want to put it on a frame machine. This will effect fit and finish on a completed car.
- Matt installed the 1/4 panel himself then has us fix the work. We put a aftermarket quarter panel skin on it and the lines are just not that great on them. We can only get the lines on the car as good as the metal we put on the car.
We don't need to get into a pissing match on this stuff but we will defend our reputation when it is put into question. Communication was not good between the customer and our shop on this one and that is probably our fault. Read the previous replies to this post for references to our reputation. Bottom line is Matt wants to get the leftover paint from the project and since he has the car with an outstanding balance on his account we will not release the paint until the account has been settled. It doesn't matter if the balance is $10,000 or $500 it is still an amount owed to us. We stand by our work.
