Communication your customers <rant>
Really, is it totally gone ? Older than dirt washer/dryer combo finally talks a dump a few weeks ago, I hold out for the memorial day sale @ Lowes and score nicely on a new set, $100 off + 10% for buying on Monday + no sales tax, free delivery/setup haul off of old stuff. Not in stock at the store. No problem, schedule for delivery today, get confirmation blah blah for 12-5PM 2:30 rolls around and no call so I run down there (it's literally 5 min away) and goto customer service.
Ask about today's delivery and it's no where to be found on todays sheet. Hrmmm. Have them look up the sale, confirm phone number is good etc. Wait 10 minutes for 'research'. FInd out the items are not yet at the store and they rescheduled for Wednesday. No call, nothing, just blew it off and changed the date.
Asked for the manager, waited 10 more minutes, end result was a blow off, Oops, well, I guess we forgot to call and update, sorry. Expressed my displeasure as 1) now I have to kill a half day of work 2) Passed on am invite to spend the weekend with friends on houseboat. Again, uhhm, err, well, sorry. Crappy don't give a f*&k attitude all around, no concern about how this may impact anyone, zero zilch, nada, I'm expected to just go "OK, thanks for the non-update, I'll go about my day now with no cares"
Is it really that hard to call and update anyone anymore ? It was clearly stated in the sale invoice that delivery was today. If the deal overall wasn;t so damn good I'd have cancelled the sale on the spot and demanded a refund but I'd either take a hit somewhere else getting the same or not get what was prefered.
Ugghh, I'd get, at best, written up at work if not canned for BS like this.
Venting over....now to reclaim what's left of today at a laundromat :banghead:
<edit> Yeah, I know, the title is missing a word, didn't catch it till I hit submit
Well ya better get used to it, or not lol.
Customer service is long gone with most companies. Hell it started with this phone prompt obstacle course bs just to finally talk to some freakin mullah or Haji that can't understand you, you can't understand them and in reality they don't give a rat's azz about helping you. The annoyance is by design so you
A) cuss them out------they hang up, call ended
B) pizz u off-------you hang up, call ended
C) throw your phone-----it breaks,call ended
D) threaten to kill them------Swat at the door terrorist threat, call ended
E) you jump out the window-------your dead, call ended
All outcomes successes on their part because they have helped you do nothing and also deterred you from calling back.
I for one Do Not Ever Hesitate to get satisfaction and generally do, the SECRET TO SUCCESS is to get very loud in the store and draw attention to your situation. No major cussing (minor ok) and no threats of physical violence. Stores hate a LOUD, DISTRACTIVE, unhappy customer and will ALWAYS relent.
Unhappy ok, but Loud and Distractive, nah they don't like.
As for your problem, a lot of the "lack of customer service problems" are actually attributed to the fact that people are F-EN STUPID. I don't mean just kind of stupid but I mean really stupid. I've already just this year dealt with idiot managers at Nordic Track, Verizon, Walmart, T-Mobile and Home Depot (real dummies here).
Gotta get back to work, but you touched a nerve(ya think)haha.
On a positive note ya wanna know who has really good customer service?
JEGS JEGS JEGS, they always answer the phone and they literally go out of there way to satisfy the customer if a problem arises. Been my experience anyway and wish JEGS was training customer service centers globally. Hey,maybe all call centers should be reclaimed from Haji land and re situated in Ohio.
