Communication your customers <rant>

I had a similar problem, but with Home Depot! Ordered my addition lumber package from them, told them where to deliver it...nope, not allowed to back in the driveway! Ok, will call it and ill pick it up on my trailer! Give them the day and time ill pick it up ( 2 days), go to pick it up..no lumber!! Go in, talk to the manager..."we're swamped and can't get to it until Saturday"..(2 more days)!! Sorry!!

I went right over to Lowes, which is just a couple stores away.."sure, we can have it for you, AND deliver it tomorrow!! Right on time!! Oh, and they brought an extra 100 studs!! I always go to Lowes first, Home Depot has lost about $100,000 of my money over the years for that one incident!!