Communication your customers <rant>

I held my tongue today in the local Horrid Freight. On the trailer project.........

http://www.forabodiesonly.com/mopar/showthread.php?t=273175



I decided to try a couple of cheap trailer tongue jacks on the rear. 23 bucks each. But I wanted to LOOK at the damn things not just imagine the well-air-brushed almost-a-photo on the box.

The manager came over. I guess he was half joking. "Well, a tongue jack is pretty much a tongue jack."

(NO THEY ARE NOT, there are all kinds of the damn things!!)

"We really don't like opening up boxes."

REALLY?? Even for what turned out to be a 60-some dollar sale? That isn't worth 30 seconds of your time, and maybe 5 cents worth of shipping tape?

As I am opening the box my question to them when they say that is "Why wasn't there one on display?" 99% of the time they don't come up with an answer.