I dont know if this will make sense to you but consider it........I just recently bought a set of PRW 3244012 roller rockers from Barnett Performance, like 500 dollars, for my 440 build, they arrived, the box was thrown into another box, **** scattered everywhere and looked like they were either used or a display counter set.
E-mailed Barnett ( cause it was too early to call ) got a response back ( almost immediately ) as if basically Im a liar, they packaged them properly, they were never used and how dare I make the accusations that they did anything but perfect, not what I was expecting!
Called PRW, spoke with a pleasant guy named .....I cant remember, tech support guy, I laid out the 40-60 little parts and sent him a picture, turned out parts were missing but this guy offered ( and did ) send the missing parts for free.
Called Barnett, guy I spoke with said guy I was communicating with via e-mail had the day off, I said sooo he still answering e-mails on his day off? Just another lye I knew.
Long story short its not in my opinion a slap against the company so much, if their is a MR. Barnett than than Im sure he wouldnt have let this happen when he was the little guy just starting out his company any more than the Hughes head chief woudnt have either, if they ran their business like that back then then they wouldnt be in business today. ........Just like 440 source customer service and whoever else I typically bash online.
Im learning that I just need to get over it and if I do ever decide to order with them expect not the greatest outcome.....that their might be problems and they simply are not gonna care.
If I stop buying from everyone that gives me bad service Ill end up only able to build flat stock stuff and deal with Napa all the time and Ill say even they suck alot of times nowadays.
On a lighter note a shout out to summit. They still have given me nothing but the best service, they just accepted a 440 camshaft Ive had since 6/28 of last year, charged me a 10% restocking fee but I just the fact that they took it back was nice.
BTW Jegs sucks :)
