New transgo won’t shift

Called trans guy. He’s gonna talk to his main tech tomorrow. Said he will figure it out. Hopefully he does. I tried with the kickdown not tied back and with a cable adjusted correctly and no change. On the phone my trans guy was just as confused as us but hopefully it gets worked out.
Sounds to me like maybe the selector wasn't hooked up correctly? I rebuild a 904 with a T3 shift kit for the very first time last summer and it worked perfectly. $104 for the rebuild kit and $92 for the T 3 shift kit. Anything over that was Labor they better get that straight. the first timer like me can rebuild one of those and make a real gear banging dragstrip transmission out of it at the very least they can make yours work right or whatever you paid over $200 in parts.