Thanks for your experience. Yeah, that's the trouble with (a lot, not all) big companies. They don't really care if they lose the odd customer here and there, they know they have to do something pretty major to go broke. Even if they don't have the staff to service every question, it still comes across as crappy service. When I rang them to ask about the misprint on the box (again, more poor quality control), the guy I spoke to wasn't overly helpful or enthusiastic - just get me off the line and onto the next person. Where's the interest gone these days? Same as when I emailed Schneider cams - sent a friendly email asking some questions and my application - got a half assed ("arsed" - Australian spelling) general reply with no interest at all, totally unhelpful. These guys don't realise that by saving a few minutes on writing and enthusiasm for their customers, they are actually doing more damage to their reputation in the end.