Many people are fully aware of how he treats people yes, that's no big secret I never even mentioned his name and someone guessed it, I've dealt with him the past he has never been easy to deal with but, to think its ok to hang up on a customer with problems after buying one of your products is no way to treat anyone .
anyone can make a mistake; in the business I am i assure you I go beyond normal expectations every day to keep everyone happy in any way possible. We make mistakes but, I do anything the customer asks to fix it .
I have had multiple p.m.'s from people that are going thru similar problems .