Any service managers or ex service mangers?

Good program but not fair at all for the electrical guy or the fellow that does a lot of warranty work. Warranty doesn't pay much. Pinched wires, and squeaks and rattles even pay less.
Mike,
At the time the NVH guy and the drivability/electrical guy were not flat rate guys. As a matter of fact, in my 20 years with Chrysler, ‘84 to ‘04 we always had an hourly guy or two who did the jobs like that. Noise, Vibration, Harshness, water leaks, electrical issues and drivability issues that sometimes really beat up the normal flat rate hero’s.

Hourly and better paid because of the skills kind of offset the bonus plan for the flat rate guys.

Cliff Ramsdell