In-Line Tube: crap customer service?

I got my front brake lines from them, they sent the power brake set up and I have manual brakes. I did order the manual brake setup. It took forever for them to get it to me..3 months. I had everything apart so it arrived about the time I needed them. The piece that goes on the firewall is a tad too long, but it all worked out fine. From now on I buy from the local autoparts store and they do the double flange for me. I did the rears that way. When I replace the fuel line thats how i'll do it, I'm not thrilled with inline tube!