Edelbrock "Thermoquad" ?????

I see this every once in a while where someone says they talked to Edelbrock (or whomever) and asked them when they are going to start making XYZ part again. Who the hell are you talking to when you call them?!? Some $7 an hour customer service rep, or do they have a reproduction request hot line that leads right to the director of product development?!?! Just curious.