help summit sent wrong converter

I have really never had a problem with summit either till now. I purchase a sent af hoosier slicks. Both arrived at the same time, but one had a razor cut in the sidewall. So I called them and they sent one right out but when this one arrived it too was cut in the same way. So I called again and they agreed to send another. And that is where I'm now waiting for the third tire to show up.

But what really pissed me off :cussing: was when I called about the second exchange they said they would try one more time only. I told the guy bull@#it, you will need to try as many time as it takes. One good slick doesn't do me any good. You guys are the one sending out the defective product, but he didn't seem to care. It all fell on deaf ears. I guess we will see what happens when the new replacement shows up.