Rant: Poor Customer Service

One was the steering column bearing (looks like a doughnut) which fits up inside the tunnel/shaft through the firewall where the steering column comes through into the engine compartment and "centers" the column in the middle of the tunnel/shaft.
The other was the rebuild kit which has new components to go inside the coupler which fits on the end of the steering column where it attaches to the steering box.
Both were/are new parts, and no one else seemed to have them.
Sorry if I'm off on my descriptions of where these go.