Done with SUMMIT!!!

I used to work in Customer Service at Summit in Ohio. I don't understand why they would tell you that...there were plenty of times when we would have to go below cost to satisfy the customer. Many times we had to eat the cost of the part to keep a customer happy. Did you talk to a salesman? If you ever have a problem, call them back and ask to speak to a senior customer service rep or a team leader. They have ALOT more authority than the salesmen, or the entry level reps. I was a senior rep, and I would often spend alot of time OFF the phones researching customer situations and trying to get them the best outcome. You can't give up because of one person, who knows, they could have been having a bad day and may have been fired for that phone call. The calls are recorded and listened to by a whole team of people, and thats how you are evaluated as an employee. Boy do I miss the discount.