Tubular upper a-arms - Should I be worried?
I called to speak with someone and get some real-time reaction instead of this email bs. Couldn't get a tech, only customer service. I said initially that I wanted to return a part and explained my issues. At first she seemed to know nothing about the part in particular or understand what I was explaining about the ball joint mount being off. She then put me on hold for 30 secs or so to pull up my purchase info, came back as if she switched brains and proceeded to praise the a-arms as the greatest things since sliced bread and bjs - they were going to fit fine, they sell these all the time, she deals with Mopars all day long, other customers have called concerned about one thing or another and ended up using them and called back about how great they were, an eighth was nothing because of the cam bolts, blah, blah, blah. I called her out on the claim that she sells so many of these since they are not anywhere on their website. She fired back that they are a custom part (well, obviously) and that 'people' call special to request they be made. I responded that I saw and purchased them on eBay - didn't request them.
"Oh yeah. They're on there, too."
"No they aren't. I've kept an eye out for months. Not there."
"Oh. Really?..."
"Really..." Yeah. You deal with this stuff every day, honey. After this back and forth with a brick wall for a good twenty minutes over the fact that these look like they were made in China, I tried to get her to tell me who the heck they had make these and she couldn't. After conceding that I was out of the return period, I said I would be satisfied with credit toward some name brand item at a later date. She said she couldn't do that either. "Try 'em. Just try 'em. I'm telling you you're really going to be happy with those." Geez, she said this over and over sounding like a pill pusher. I said I'm not using them, the quality was unacceptable, they will just sit on my shelf, and they are wasted money. "Well, I'm sorry..." She said to take a couple of pics and send them to her so she could try to identify them (WOW. An offer of some inkling of customer service). She said she was going to be looking for my email and would get back to me by the end of the day. So I took some pics - particularly some to show the disparity between left and right and here's what I sent:
One day. Two days. One week. Nothing. I re-sent saying:
"Rene,
Did you get this? Any comment?
Nathan"
Response 5 hrs later:
--- On Fri, 2/17/12, Info **** ********** <http://us.mc1607.mail.yahoo.com/mc/[email protected]> wrote:
> From: Info **** ********** <>
> Subject: RE: Attn: Rene! Mopar upper a-arm pictures
> To: "'Nathan DeLauder'" <>
> Date: Friday, February 17, 2012, 9:18 PM
> Nathan: Thanks for emailing the
> pics! Those arms look within the ball
> joint tolerance, bushing, and cam adjuster tolerances, you
> will be very
> happy running those.
>
> Go to for even better deals.
> Prefer to call us?
> Were open 8:30-5:30 eastern time M-F and are happy to
> help. (704) ***-****
Ugh. Idiots...
RE: Attn: Rene! Mopar upper a-arm pictures
Sunday, February 19, 2012 3:23 PM
From:
"Nathan DeLauder" <>
To:
"Info **** **********" <[email protected]>
Yes. OK I've heard the same spiel from you all several times and I'm still not convinced. However, the whole point of me emailing you those pics was to determine who exactly made those control arms since there are no identifying marks on them and I don't believe you made them in house. This would have been right at 2 years ago...
Nathan
That was last Sunday. So far nothing. Flat out denial of return, exchange, or refund. I think I've given them ample opportunity to respond and/or rectify the situation, so I feel that as far as my experience has been, Just Suspension can kiss my bleach white, Scottish/Norman a$$!!!! Flame the F#$% ON!!!
I called to speak with someone and get some real-time reaction instead of this email bs. Couldn't get a tech, only customer service. I said initially that I wanted to return a part and explained my issues. At first she seemed to know nothing about the part in particular or understand what I was explaining about the ball joint mount being off. She then put me on hold for 30 secs or so to pull up my purchase info, came back as if she switched brains and proceeded to praise the a-arms as the greatest things since sliced bread and bjs - they were going to fit fine, they sell these all the time, she deals with Mopars all day long, other customers have called concerned about one thing or another and ended up using them and called back about how great they were, an eighth was nothing because of the cam bolts, blah, blah, blah. I called her out on the claim that she sells so many of these since they are not anywhere on their website. She fired back that they are a custom part (well, obviously) and that 'people' call special to request they be made. I responded that I saw and purchased them on eBay - didn't request them.
"Oh yeah. They're on there, too."
"No they aren't. I've kept an eye out for months. Not there."
"Oh. Really?..."
"Really..." Yeah. You deal with this stuff every day, honey. After this back and forth with a brick wall for a good twenty minutes over the fact that these look like they were made in China, I tried to get her to tell me who the heck they had make these and she couldn't. After conceding that I was out of the return period, I said I would be satisfied with credit toward some name brand item at a later date. She said she couldn't do that either. "Try 'em. Just try 'em. I'm telling you you're really going to be happy with those." Geez, she said this over and over sounding like a pill pusher. I said I'm not using them, the quality was unacceptable, they will just sit on my shelf, and they are wasted money. "Well, I'm sorry..." She said to take a couple of pics and send them to her so she could try to identify them (WOW. An offer of some inkling of customer service). She said she was going to be looking for my email and would get back to me by the end of the day. So I took some pics - particularly some to show the disparity between left and right and here's what I sent:
One day. Two days. One week. Nothing. I re-sent saying:
"Rene,
Did you get this? Any comment?
Nathan"
Response 5 hrs later:
--- On Fri, 2/17/12, Info **** ********** <http://us.mc1607.mail.yahoo.com/mc/[email protected]> wrote:
> From: Info **** ********** <>
> Subject: RE: Attn: Rene! Mopar upper a-arm pictures
> To: "'Nathan DeLauder'" <>
> Date: Friday, February 17, 2012, 9:18 PM
> Nathan: Thanks for emailing the
> pics! Those arms look within the ball
> joint tolerance, bushing, and cam adjuster tolerances, you
> will be very
> happy running those.
>
> Go to for even better deals.
> Prefer to call us?
> Were open 8:30-5:30 eastern time M-F and are happy to
> help. (704) ***-****
Ugh. Idiots...
RE: Attn: Rene! Mopar upper a-arm pictures
Sunday, February 19, 2012 3:23 PM
From:
"Nathan DeLauder" <>
To:
"Info **** **********" <[email protected]>
Yes. OK I've heard the same spiel from you all several times and I'm still not convinced. However, the whole point of me emailing you those pics was to determine who exactly made those control arms since there are no identifying marks on them and I don't believe you made them in house. This would have been right at 2 years ago...
Nathan
That was last Sunday. So far nothing. Flat out denial of return, exchange, or refund. I think I've given them ample opportunity to respond and/or rectify the situation, so I feel that as far as my experience has been, Just Suspension can kiss my bleach white, Scottish/Norman a$$!!!! Flame the F#$% ON!!!
