Update On Laysons Problem

yep. just wanted to add my 2 cents. i called in and spoke to a real live person... still got all screwed up.

i ordered several items and here's how it played out:
- called in and verified stock status and part number
- was told the total and then... was told to call back in two days for a shipping quote. (this is when i should have bailed out)
- later Dick Layson called and discussed a part number discrepency with me. seems the part number in their huge expensive cataloge is incorrect and doesn't actually represent the part i needed. this was a further red flag but i dealt with it and accualy appreciated the personnal phone call. (not so much now)
- several days later, a small package shows up on my door. eight 3/8th inch nuts for the bumper bolts i ordered. and a bill for $48.00! They charged me for my entire bumper bolt order and the shipping for the entire order and sent me only 8 nuts. oh yeah, they marked my bumper bolt order as being completely filled.
- several phone calls later... i'm just tired.

no parts, no target ship date, no real help.


the worst part, i work in a similer customer service type job. i know a company should be able to satisfy customers with at least basic answers to avalibility and shipping questions. You do this everyday people! jesus, get with it or get out of it. basic customer service goes a long way.