I used to buy a lot of tools from Mac Tools. Then my distributor had ordered for me a bushing press tool that was in their new products sale flyer. He put it on my acount & I had paid for it in full prior to it coming in($250). His excuse was it was back ordered becuase they had taken too many orders for it & ran out & if I wanted it I should pay for it to secure my spot when it came off b/o. After 2+ months I decided to change jobs & go to another dealership closer to home & he assured me he would ship it out to me when it came in. Another 2 months go by & after him not returning my calls I had to call one of my buddies when I knew he was there, had him put him on & ask him where was my tool? He gave me some BS that he shipped it & must have used the wrong address. Funny all my receipts had the right address on them! Long story short he screwed me & went out of business shortly there after. So I contacted the area Mac Tools manager & he refused to help me telling me it was a deal between me & my former dealer. So I will NEVER buy another tool from MAC!! Poorest excuse for customer service I've ever experienced from a company. I know there are a lot of good tool dealers out there but the corporation needs to support its customer better than that!
