Thanks Mike, If I have time I will dig up the info on it & PM you with the details. I certainly don't want to give the impression that tool salemen are bad or that Mac tools are not good- they are. I really just think the area manager was disinterested & quite frankly, lazy. But maybe if the corporation is made aware of how things are handled in the field they will set up a better way to protect the consumer & in doing so their good name.