Interesting update on "crappy" repro fan shrouds

67Redfish said

Bill, while I respect that you are stepping up on the issue now, the fact of the matter remains that I and many others wasted a signficant amount of money buying what we thought was a quality product. I installed mine in the summer of 08 and it was destroyed by the fan within a week. Why did you market a product that was incapable of performing its function?

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Bill, I respect what you are doing for your customers and I don't know if you supply to RPM in Canada, but my story is the same as 67 Redfish, bought a fan from RPM, told it was suppose to fit, tried to fit it, the shroud didn't fit, took it back, they told me it fits and that they have had no problems and wouldn't refund my purchase. So I took it home, reworked the holes and in a week the shroud expanded hit the fan and piece flew. I just won't buy any more parts from RPM, but what upsets me is the the shroud exploding damaged my new redone 3 core rad