Gotta complain about Coolflex

I ordered a Coolflex radiator hose for my Dart. They look cool, and I always wanted one, even though they are really expensive. I also saw they had matching recovery tanks and ordered one of those as well. It's only money. I got an email from Coolflex on July 24 confirming my order. I waited patiently, and after three weeks I called and asked when I might expect my parts. They tell me that the hoses are backordered and they are getting some in the end of the week and should ship shortly afterward. I told them that possibly they should have called or emailed me with this information, and now it appears as if I will be over a month getting my parts. They didn't seem to care. So, I wait a week and call again. I get the exact same story about getting stock in the end of the week, blah, blah, blah. I tell them that that is what I was told last week. They didn't seem to care. Finally I get an email confirming shipping. I got my package early September. I open it up and there is a hose but no recovery tank. I call and find .... guess what? It's backordered. I tell them how nice it was to be told that the several times I had already spoken to them. They didn't seem to care. He tells me he will call his supplier and get back to me with a time frame. Four days later I call him and he says, oh, I forgot to call you back. They never got back to me. I will call them and call you right back. Now it is two days later, today. I call and get an answering machine. I left a scathing message and sent an email. I like the idea of a matching tank, but I am so ready to buy one ANYWHERE else. Their customer service absolutely sucks. Their communication absolutely sucks. I hope the product quality is good and makes it two out of three for suckiness.

Enough ranting. Take it for what it's worth, but I have a hard time recommending them to anyone.