TD Canada Trust Bank stole from me - what would you do?

CdnValiant66 said

like I said "If you don't get any satisfaction"

you sound like you work in a bank call centre.

Banks vastly over-step their bounds and help themselves to other peoples money on a regular basis, hoping their customers, unlike Dan, won't catch on, or will roll over quietly if they do catch on. (seriously, a service charge for me to put my money IN your bank, and you'll pay me .5% interest...although not actually theft, like in Dan's case)

Your reaction tells me that the AG's office would be an effective place to lodge a complaint. Although, I re-read your post and the ombudsman sounds like it might not be a bad idea either

Click to expand...

Nope: Been retired for 2 1/2 years and loving it. More time for the car!

Banks don't steal, they do make mistakes and trust me they want to make it right. Branch managers are graded on the number of complaints they receive. Resolve it at the branch level and no complaint. Escalate it to the Office of the President and a bad strike. The Office of the President is graded on the # of complaints they resolve so in most cases they do a great job. There is a process that every bank is compelled to follow: Problem resolution, and every bank is monitored by the Gov't. Go to any bank and ask for a copy of their brochure and by law they must provide it.

All banks are the same. People make the difference. Find a bank with friendly, helpful people and you will be happy.

I always told my staff it doesn't matter what the colour of the sign on the building is, it's what inside that counts. Good people who genuinely care and are knowledgable will always do what is right.

Oh by the way most customers have gotten a call from a call center asking how well they are treated by their branch so make sure you tell them exactly how you feel. These responses are shared with the branch manager and staff (no one knows your personal info) and again their performance is graded on how well or how badly they do. So you see it is really in their best interests to do the right thing.

Bottom line: People make the difference in any business. Ask any small business owner what the most important aspect of their business is and most often you will hear, customer service. Big business is no different. It's just with such a large and diverse work force it is more difficult to achieve.

Happy customers means more business means success!