Craftsman tool are not as good as they were and have several ratchets that need replaced. Heard they are not replacing them anymore. Time will tell when some day I start taking them in.
BTW if you have a USA made Ratchet if you take it in you can give them your name and they will rebuild it with the USA parts instead of giving you a new one (made in China). Only issue is that if they cant rebuild it on the spot you may have to come back in a couple hours.