What the hell is going on with shops?

As a shop owner,I also believe they were just trying to send him on his way....
On another note how do you know the OD clutches are not gone....
Temp sensor also will keep it out of over drive....Any second gear starts could be governor pressure sensor.
Definitely needs diagnosis before just throwing parts at it....
Sorry at my shop you describe the symptoms and I diagnose the problem.
You diagnose and you fix it your way.
Talking about burned out....I am...
If I read about someone being in retail for over 20 years and they flip out on a customer,well your honor cut him some slack...LOL