What the hell is going on with shops?

Shop rate manuals are based on warranty times plus 30 percent.
So what ever the factory wanted to pay dealer mechanics to repair.(In most case the factory screwed us)
These times are based on a fully equipped shop including lift,air tools,and all the dealers specialty tools.These times are also based on a qualified professional completing the task.
An amateur can not beat these times especially with hand tools.A lot of professionals can not either that why it is a guide...it ain't no bible.
Like Supershafts said we eat a lot of time when we run into problems to keep the bid right and customer happy...it just goes with the territory...win some, lose some...