What the hell is going on with shops?

If I ever have work I don't feel like doing I farm it out to Denny (Den's M30 Auto). It is a little shop, basically big pole barn with a lift, that he runs off the side of a highway with little to no advertising other than a simple sign. He knows me by name and when he F'd something up and said it would be out of his wallet I said no and paid him for his time. That earned his respect and he has mine. That is how it should work. Denny doesn't get rich off me and I pay him for his very valuable time. He does great honest work. These type of shops are hard to find but I think he is very careful on his clients as well.