Classic Industries. Opinions???
Dont get me wrong I think the prices are great and much better than year one and the 20% discounts are good. My biggest gripe is the website issues and slowness of the shipping. I do think they should ship there stuff out within 24 hours. Most companies do these days even smaller companies. One of the parts they didnt have in stock was Rallye Wheel Acorn Caps (6 Weeks) A part that I would have thought you would always keep on the shelf.
Thanks to everyone for the comments. This is exactly why we became a supporting vendor of this forum. Recently, it seems the positive things regarding Classic Industries' move into the Mopar industry have generated a lot of interest throughout the Mopar community. And, we want our valued customers to know that along with this growth, we will continue to make any necessary adjustments along the way to ensure that we provide Mopar owners with a wide selection of products, competitive prices and the best service possible.
For those who mentioned having issue with the website, please note that we are aware of the issues mentioned and have plans to greatly increase the speed, efficiency and usability of the site. An all-new website has been under development for quite some time. This new site will be launching very soon and will remedy many of the issues.
We are also aware that during sale periods, we have occasionally experienced longer than normal order processing times. But, we consider this to be out of the ordinary for Classic Industries, and attribute it to the higher than normal order volume. Rest assured that we are taking the necessary steps to remedy this situation as well. Under normal circumstances, we pride ourselves in getting orders out the door within 24-48 hours. And, we believe that any time frame longer than that is still the exception to the rule.
Regarding the acorn caps for Rally wheels, we do stock a large qty of these cap sets to fit various year ranges and in a variety of colors. We have many sets in stock currently. However, we believe that recently, the manufacturer may be having longer than average lead times on this particular product, resulting in a backorder situation for our customers on the most popular year ranges and colors. We have adjusted our inventory stocking levels on these items to a higher level to compensate for the longer than normal lead times. This means we will order a larger quantity and stock a larger quantity to try to compensate for the manufacturing/supply chain issues. This adjustment should reduce the chance of backorders on this key item in the very near future.
Thanks again to all of you for the valuable feedback. We feel fortunate to be a part of this community and we welcome your comments any time. Whether it is a product suggestion or a comment about your experience, we would love to hear it. Please feel free to PM us here whenever you would like to comment about Classic Industries and we will respond to each request or comment.
Good luck to all of you. We appreciate your business.
Best Wishes,
