Where's my fender dude?

To me it sounds like they don't have a line on one, are looking and can't find one without a loss on their end.

I'm an understanding person, original and useable stuff for these cars just doesn't grow on trees anymore, just tell the truth about what is going on, the run around and hiding never works with customer service. If they were upstanding they would give you the option of a refund or wait until they can get one. No business should sell something they don't have on hand or can't readily get (aka in a warehouse).