I Can't help you but I do feel your pain.
I started out at IXwebhosting and I'm still there today only because I'm not sure how or where to go. I could imagine going from bad to worse before reading of your experience.
For me, simply adding a pic to a existing page is impossible. The correct click is there somewhere but dang if I could find it. Egg hunting is for children.
The worst part(s)... the cost has increased quite a bit over the 5+ years. They've made changes claiming "easier" when all they've done is hidden the eggs I had found in different places.
I remember thinking.. " I'll get a customer who is willing to barter what they do for what I do". That never happened.
So now I'm negotiating the sale of the entire business to another vendor.
Yeah that's too much information, blame my attitude. At least I did state where NOT to go for hosting. Good luck to all