He'd brought it to them about 6 months prior to finding me and they had not touched it yet. I told him bring it it. After he went there to pull the car, they talked him into letting them "continue." A full year later, it was still buried in the back of the shop. Same story, "give us another chance, we'll get started right away." 6 months later and still no real progress, he finally had enough and brought the car to me.