This is a long post. I apologize in advance for those who don't want to read it, but I want every detail I can remember documented here.
I just want to give a fair warning to any of you fellow A-body owners who are thinking about ordering wheels from Centerline in a small bolt pattern.
On August 6, 2013, I ordered 4 15" Small bolt pattern Centerline Convo Pro wheels from Summit Racing. The front wheels were listed as being "in stock", and the rear wheels had an estimated ship date of 8/24/2013 at the time of order.I was already aware that I was not going to get my wheels in 3 weeks, so I planned on 4-6 weeks for the rears.
The fronts arrived the next day along with my Mickey Thompson front and rear tires.
I checked the "expected arrival date" multiple times within the 3 weeks, and when the first date came, I contacted Summit via the customer service online chat, at which time I was told that they still expected to arrive and ship to me.
When I got home from work that night, I was greeted with a post card from Summit Racing stating that the delivery date of my wheels had been delayed until 9/6/13. Wow...that's funny...I talked to customer service that very morning, and I was assured that everything was still running on time according to my original quote.
I sent an email to their customer service detailing the incident, and explained that I wasn't upset, but I expect better from them when I specifically asked for the information that they failed to provide.
At this time, I asked Jim from customer service to contact Centerline and get me a truthful answer, and he said he would.
A couple of days went by, and I had gotten no response, so I took matters into my own hands and contacted Centerline myself to inquire about the status of my wheels. I was responded to by a man named Louie who said that my wheels would be finished by 9/6/2013, and shipped to Summit within a day or so after completion.
September 6 came and went, and I then emailed Louie again inquiring about my wheels at which time he said "[FONT="]Wheels will be shipping out with the next stocking order. Should be Wednesday or Thursday".
That was 10 days ago, so today I called Centerline to get an answer from them. I was told that my wheels were being polished and sealed today, and would ship out tomorrow or Thursday.
I blew a gasket at that point, and told Louie that he had a lot of nerve to lie to me over the phone after he lied to me via email with the same exact story a week ago.
He got offended. I was absolutely trying to offend him, as he intentionally lied to me on 2 occasions within a week.
His new story is that the wheels should be done and shipped tomorrow, (via ground of course), and Summit should have them in a week. I asked him what part of a 7-8 week delivery was acceptable when 3-4 was promised, and he had no answer except to ask me to call him tomorrow to check on the status of my order.
I told him that if he comes back and tells me it will take more than 1 more week, I will be cancelling my order, and spending my money elsewhere, as I refuse to be lied to and run in circles.
We shall see what happens.
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I just want to give a fair warning to any of you fellow A-body owners who are thinking about ordering wheels from Centerline in a small bolt pattern.
On August 6, 2013, I ordered 4 15" Small bolt pattern Centerline Convo Pro wheels from Summit Racing. The front wheels were listed as being "in stock", and the rear wheels had an estimated ship date of 8/24/2013 at the time of order.I was already aware that I was not going to get my wheels in 3 weeks, so I planned on 4-6 weeks for the rears.
The fronts arrived the next day along with my Mickey Thompson front and rear tires.
I checked the "expected arrival date" multiple times within the 3 weeks, and when the first date came, I contacted Summit via the customer service online chat, at which time I was told that they still expected to arrive and ship to me.
When I got home from work that night, I was greeted with a post card from Summit Racing stating that the delivery date of my wheels had been delayed until 9/6/13. Wow...that's funny...I talked to customer service that very morning, and I was assured that everything was still running on time according to my original quote.
I sent an email to their customer service detailing the incident, and explained that I wasn't upset, but I expect better from them when I specifically asked for the information that they failed to provide.
At this time, I asked Jim from customer service to contact Centerline and get me a truthful answer, and he said he would.
A couple of days went by, and I had gotten no response, so I took matters into my own hands and contacted Centerline myself to inquire about the status of my wheels. I was responded to by a man named Louie who said that my wheels would be finished by 9/6/2013, and shipped to Summit within a day or so after completion.
September 6 came and went, and I then emailed Louie again inquiring about my wheels at which time he said "[FONT="]Wheels will be shipping out with the next stocking order. Should be Wednesday or Thursday".
That was 10 days ago, so today I called Centerline to get an answer from them. I was told that my wheels were being polished and sealed today, and would ship out tomorrow or Thursday.
I blew a gasket at that point, and told Louie that he had a lot of nerve to lie to me over the phone after he lied to me via email with the same exact story a week ago.
He got offended. I was absolutely trying to offend him, as he intentionally lied to me on 2 occasions within a week.
His new story is that the wheels should be done and shipped tomorrow, (via ground of course), and Summit should have them in a week. I asked him what part of a 7-8 week delivery was acceptable when 3-4 was promised, and he had no answer except to ask me to call him tomorrow to check on the status of my order.
I told him that if he comes back and tells me it will take more than 1 more week, I will be cancelling my order, and spending my money elsewhere, as I refuse to be lied to and run in circles.
We shall see what happens.
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