the lazy buyer needs to send the part to ups for inspection. so yes a name would be needed in this case. he got his money back but isn't helping the seller get his back. like i said. useless thread without a name.
Do we know that it hasn't been sent and just hasn't been delivered yet? We are getting information in bits and pieces instead of all the details at once.
Maybe I am missing the boat but to me the seller is complaining that the buyer didn't want to wait for UPS to replace it.
I have never seen UPS actually replace anything, only pay off the claim in a check if they agreed it was their fault it was damaged.
Without complete details we are going down this bridge to no where fast.