Ace Hardware Customer Service

I received 2 emails and at least 2 junkmail flyers advertising Ace Hardware's Black Friday specials. So I decide to go there and get a Gearwrench set and DeWalt drill bits - 9.99 each. Get to the store and they don't have the wrenches. Told the manager, neighbor of mine, and he says "they didn't send any to us this time, don't know why cause we always sell them." So, I email corporate. They respond telling me


"We apologize for this matter. Each store is independently owned and operated and the participation in sales and rain checks may vary. If you would like please let us know if their is anything specific we may do on our end as a resolution.

If you have further questions, please contact the Ace Care Center."

Just another instance of 'corporation passing the buck'!!

From now on I'll buy my hardware elsewhere.