A&A Transmissions..Customer fail!!!
SuperShafts, wake up, it's 2013 not 1978..
Something I have never been able to understand about some businesses is the fact that they go to all the trouble of having a web site with email, online sales,getting on forums, using Facebook, etc to promote their business and then treating people who use email or those other means of communication ( that they promote on their site) as "second class" customers who only get their attention if they have some spare time. .
That way of doing business in my opinion is appalling.
If you can't manage your email load then get someone to help or don't advertise an email address. It's as simple as that..
Your attitude here SuperShafts just amazes me, It's sad to think that you may get as many as 300 emails, yet blow so many potential customers off because you just don't have enough time in the day to deal with it, and a phone call to you is more important than a written message and someone taking the time out to write it. Who's fault do you think that is? Yours? or the the guy trying to put some cash in your pocket??? I guess you don't live in Detroit..People there are just about walking the streets carrying a sign, trying to get some work in the door to make a buck.
I like to use email because it gives me a record of my communications. If there is a problem with a wrong part being shipped, a part not turning up or an order that is incomplete, then I have a record of what was said. There is no arguing about who is at fault if there is a problem.
If I need a specific part with a certain size or dimension it's better to use email then trying to give a bunch of specs over the phone.
It has advantages that a simple "phone call" just can't match, like language barriers and alike if your an International customer.
Here is the part you don't understand because you don't have a business.
No one is treated second class, but there are divisions of accessibility, e-mail and mail are not instant accessibility means of business.
If you send a email you shouldn't expect a instant reply unless during a ph call you were directed to send something asked of you thru it.
OK but lets run with your theory now, now i hire someone to answer emails....
It is not me, you're not getting MY knowledge.
If i have to stop doing my work for my customers now to sit and answer all/any email i can not do that while operating machines, welder, measuring devices, and assembling, so there is a DELAY for email and mail.
However I CAN do that while on my headset with a customer on the ph.
So do i jeopardize my name and reputation for some person i hire who hasn't 5% of my knowledge or miss the person who didn't just call.
If we never spoke and there was no connection or order made to do something, then nothing was wrong.
I had even seen miscommunication on typed formats, someone asked about shaft prices and what they run, i told them they should run somewhere around ***, they said so&so said xyz for 3.5 i said *** for 4", that person misunderstood or didn't read it correctly and went with something lesser because of the price of $50 cheaper and failed to see they weren't getting the same comparison, so mistakes can happen either way, however in actual speaking discussions that i believe would have been cleared up in minutes rather than, send, reply, send, reply, answer mistake, send ok reply...
You know what makes large companies suck ?????
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The percentage they accept as a reasonable number of fuk ups because they expect it from having a larger work force, the lack of ability, time in position as acceptable mistakes vs the quantity sold.
The other issue large companies suck, the inferior product used to make more profit and understand that using that will have X % number of replacements but it's ok since that product is $3 vs the better piece they used to get at $40, so they can replace it several more times TRICKING you into thinking they have GREAT customer service..
Im not after being *** large bank account shop, i can be the best and not have the large bank account as i do now.
So having email and internet sales isn't something im after, and never ever have been, so i nor is Rick that i know of performing pushing website internet sales.
Mine as is Ricks A&A WEBSITE, very much like mine really DIRECTS you to call....
I have numerous websites because i have asshats impersonating me, yet they all lead you to call than email.
My reasoning to use FB and Twitter is they are far easier for me to put up some pics here and there vs adding it to the websites which i am computer illiterate and crash everytime i try to use it for pics.
I have a customer win at a race be it water, oval, drag, road, off-road it's up in 5 seconds
I don't like when people contact me thru fb and twitter rather then use the ph, i don't use them for selling, people like to see and thats all that is, i wouldn't make the mistake of expecting an answer for something serious thru anything like that myself.
Most of that is just pictures to see whats what, not a order form.
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