Really, oil analysis will tell it was tampered with.
Bearings and heat dont lie...
Do not do this...
Dealership Problem
- Thread starter RogerK
- Start date
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Really, oil analysis will tell it was tampered with.
Bearings and heat dont lie...
Do not do this...
Lonewolf3165
Living the Dream!
Yeah ok genius. Like they'd never be able to tell that the clean oil with no metal particles in it wasn't in the motor when it seized up from running dry! Good advice to recommend fraud. All you end up with there is a broken car, a payment book & fraud charges on your record. It just like insurance fraud to intentionally damage a vehicle to get replacement under a warranty. But the dealers are crooked right?
If it is running good with no noises and has good oil pressure, what would you have them do? They cannot warranty an engine that has not failed. Period.
Back in Time
Well-Known Member
I can't even believe you would suggest such a low life thing.:sad1::sad1:
Lonewolf3165
Living the Dream!
Pretty much.
Yes they are asshole,I'm no genius but they don't care about what happened to the dart ,You must live in a dream world ,Funny Dick I HAD a dealership TELL me to do this on my wife's Nitro last year and what did she get????????????? A new engine at 98,000 miles with NO questions from FIAT or the regional asslick-SO did I commit fraud ???????????? Did the dealership?????????? or where they looking out for a customer that has spent in excess of $200,000 at there dealership in the last three years with the business trucks I buy annually,Wanna know another one????? Smartasses -I'm instructed to have self induced flat tires when the tires need replacing???????? HUM fraud again but oh I spend the extra $$$$$$$$$$ for bumper to bumper warranty's -SO WHO'S THE GENIUS??????????????????
I would venture to say if fraud charges were brought against you that the dealership that "told you to drain the oil" will forever have Dementia on advising you to do that. Your suggesting Fraud! That is not a viable option.
Lonewolf3165
Living the Dream!
Yes, in the real world IT'S STILL FRAUD!! :thefinge:
I thought you said the dealerships DON'T CARE about the customers? So why spend $200,000 there if they don't? Afterall it's all about the bottom line right? I'm sure the factory rep would love to know what dealership service manager told you to do that. They would pull their franchise agreement faster than you can shake a stick! Worked 25 years in dealerships, saw warranty audits smacked down from the facory over a whole lot less than the cost of a motor.
Why would you want to trust a guy with your business who is so quick to screw the factory over by advising a customer to deliberately sabatoge his car & isn't smart enough to recognise the consequences if he's caught? Truth is he would & probably does screw the customer every chance he gets! It speaks a lot about his character to me.
The only reason to recommend draining the oil & blowing up the motor is to try to get revenge on the dealer. And that's just wrong. It's covered under warranty for 100k so let it play out & see what happens. Mistakes happen. What if it was your kid who changed the oil & then got fired because the car came back in a day or two later blown up? Wouldn't be right now would it? Just sayin'.
Sir Thomas
Well-Known Member
The thing everyone is missing is that this is not a powertrain warranty issue. That deals with defects. This is the dealership insurance issue. They are committing fraud by leaving it to the warranty to pay for it. Talk to the dealer owner and see if you can get him to pull the pan and inspect the bearing for damage. Tell him if not you are calling Fiat and seeing what there postion is.
mopar jimmie
Mopar Jimmie
The main reason this dealer is dancing around the barrel is because putting an engine in this car will big time hurt the dealers EPR rating ( expense , per, repair ) this is just one rating they deal with daily . I wonder did they give you an invoice for the incident when it was towed back to the shop ? If they did there fix it right score also took a hit . All these scores at the end of the day hurt the dealers discount when they buy cars from Fiat and cuts into the hold back money . I do agree that the customer should expect the car to be fixed right the first time but common sense does alway prevale . As you can see here driving the car 18 miles knowing you had a problem has caused the worse kind of situation you could want, your daughter now has doubt she is driving a safe car . I dont think my daughter would have stopped either , but there is no way a dealer is gonna put an engine in a car with no noises and good oil pressure .The only fortunate thing here is it happend at low mileage and if something were to happend you have 80 k for that to happend .Its really a shame it happend at all .
Lonewolf3165
Living the Dream!
Not if the gasket/ o-ring failed. Which is what they are claiming whether we are incined to agree or not & too hard to prove otherwise. In this case part failure is the root cause & should be covered by warranty. It sounds like the dealership & Dodge are prepared to stand behind it at this point for the 100,000 mile interval. All this call here call there is irrelevant after that. You're actually beter off not getting the insurance companies involved because they have the right to & most likely will only pay for a used engine replacement. Believe me, I've done jobs like this in the past.
Sir Thomas
Well-Known Member
Not the power train warrenty, the part carries its own warranty. For example if the car was out of powertrain warranty and they installed a deffective filter and the engine failed it would be between the dealers insurance and the true parts supplier since Fiat/Chrysler buys there filter 3rd party. You would hope Fiat/Chrysler would step up but the dealer is the first one on the hook.
Not trying to cause a debate, just want you to cover yourself.
Now if the invoice is in there system worded as it was and say you are on vaction a year from now and something happens I bet you will have fun getting the car fixed. Been involed with manufactures and dealers for years, if they have an out they will take it.
norshorblufish
By the Big Water
I would ask the customer support for a copy of the case file they started so you can have it for your records if you haven't already.
This way you know that they actually started one. Keep all oil change and maintenance record from before and after the
incident.
Plus documentation in writing that they told you it would be covered under the warranty. This way you will have your own file.
Oh! If you have any more correspondence with them write them a letter instead of a phone call. It holds more weight legally then a phone call. As it would be consider hear say unless it is being taped which you have to tell them you are doing.
This is my opinion.
I believe that is what you asked for and not name calling and arguing.
Good luck and hope it works out for you and your step daughter.
This way you know that they actually started one. Keep all oil change and maintenance record from before and after the
incident.
Plus documentation in writing that they told you it would be covered under the warranty. This way you will have your own file.
Oh! If you have any more correspondence with them write them a letter instead of a phone call. It holds more weight legally then a phone call. As it would be consider hear say unless it is being taped which you have to tell them you are doing.
This is my opinion.
I believe that is what you asked for and not name calling and arguing.
Good luck and hope it works out for you and your step daughter.
I would be on the phone with Chrysler ASAP they have a department to help with dealer problem
69MOPE
Well-Known Member
My take on this, is, the drain plug was never tightened, no big deal happens all the time in flat rate shops and with newbies doing oil changes. The other problem is your daughter was never instructed what to do in this case. If you turn the ignition off within 3 seconds of the engine light coming on, no damage will occur. You just call a tow truck and it gets handled.
RogerK
Well-Known Member
All you guys have unique opinions and I'm glad I asked. The service manager at the dealership created a new work order that properly details the issue.
A Customer states - After (name of Dealership) changed oil. Vehicle leaking oil.
30 Vehicle pushed inside shop. Drain Plug Tight. Oil leaking from filter housing. Found Split O ring on filter housing. replace filter, o ring.
30 Replenish oil, start engine. No abnormal noises heard. Approx 1 1/2 to 2 quarts of oil left in vehicle before repairs.
I feel like many of you that the dealership is using the power train warranty to cover their hides. Otherwise they would have to pay for an engine and in their mind if the car sounds ok then it must be ok. Chrysler Customer support feels the same way and honestly I knew this is what was going to happen.
So at this point with the new more descriptive work order stating they owned the problem, I feel more comfortable when the engine does go bang. Even if they say it was caused by a faulty O ring, at least the car will get fixed.
I guess I'm a bit of a Boy Scout or Klingon. Honesty and Honor mean more to me than covering up some accident or mistake.
Thanks again for all your input, its always appreciated.
Roger
A Customer states - After (name of Dealership) changed oil. Vehicle leaking oil.
30 Vehicle pushed inside shop. Drain Plug Tight. Oil leaking from filter housing. Found Split O ring on filter housing. replace filter, o ring.
30 Replenish oil, start engine. No abnormal noises heard. Approx 1 1/2 to 2 quarts of oil left in vehicle before repairs.
I feel like many of you that the dealership is using the power train warranty to cover their hides. Otherwise they would have to pay for an engine and in their mind if the car sounds ok then it must be ok. Chrysler Customer support feels the same way and honestly I knew this is what was going to happen.
So at this point with the new more descriptive work order stating they owned the problem, I feel more comfortable when the engine does go bang. Even if they say it was caused by a faulty O ring, at least the car will get fixed.
I guess I'm a bit of a Boy Scout or Klingon. Honesty and Honor mean more to me than covering up some accident or mistake.
Thanks again for all your input, its always appreciated.
Roger
duster34075
Member
As a dodge/Chrysler dealer tech, my guess is that despite being quite low on oil when they replaced the split o ring, id bet the motor is just fine, and I say that because, due to the unique way that this 1.4 motor works, and still ran, id say oil pressure went down, but it was enough to keep it running, check this video out, [ame="https://www.youtube.com/watch?v=Td9Gz_h7Qpg"]How Fiat MultiAir Technology Works - YouTube[/ame] . on multiair engines, the only way to actuate the intake valves is to have oil pressure. no oil=no start condition. when the fiats first came stateside, dealers had a problem with them sitting too long and then not starting. these mulitairs need to be started on a regular basis, Id bet once every two weeks would be sufficient. what im getting at is that there had to be oil pressure in the vehicle, otherwise it wouldn't have started.
RogerK
Well-Known Member
Update:
We had my daughters car checked by another Dodge dealer. They took 3 hours to look over the car in general and all the repair orders in the system.
It turns out that her Dart has the 1.4 L Turbo engine that takes synthetic oil. The faulty dealership has been using regular oil for the oil changes.
The good dealership today drained the engine, changed the filter and filled it up with synthetic. They feel there is no damage to the engine.
The Kicker:
After finding this out my daughter posted to Facebook a simple post that the faulty dealership had been doing the oil changes too often and using the wrong oil. I saw the post and it wasn't rude or vulgar, only a matter of fact statement. It got back to the faulty mechanic who performed the work who responded on Facebook by calling her a stupid C word.
She simply took a photo of the top of the engine where it clearly states "Synthetic Oil Only", posted it with the caption, "if I'm so stupid can you tell me what this says?"
I will never recommend this dealership to anyone ever again.
We had my daughters car checked by another Dodge dealer. They took 3 hours to look over the car in general and all the repair orders in the system.
It turns out that her Dart has the 1.4 L Turbo engine that takes synthetic oil. The faulty dealership has been using regular oil for the oil changes.
The good dealership today drained the engine, changed the filter and filled it up with synthetic. They feel there is no damage to the engine.
The Kicker:
After finding this out my daughter posted to Facebook a simple post that the faulty dealership had been doing the oil changes too often and using the wrong oil. I saw the post and it wasn't rude or vulgar, only a matter of fact statement. It got back to the faulty mechanic who performed the work who responded on Facebook by calling her a stupid C word.
She simply took a photo of the top of the engine where it clearly states "Synthetic Oil Only", posted it with the caption, "if I'm so stupid can you tell me what this says?"
I will never recommend this dealership to anyone ever again.
jaimus
Old School ASE Gold
Im a guessin It's the local dealership where you live, I used to work for this outfit. Keep a copy of the facebook silliness and call and attorney,ASAP. then go directly to the dealership GM and say ATTORNEY out loud,...You'll be surprised what will happen in your favor. Been there, seen It,....Go for It.
The reply she got was dead wrong. But I will say, this is why I'll not have nor ever had anything to do with facebook, twitter , skype or any other like medium.
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