I wasn't sure where to put this so please bear with me.
We had a situation with a dealership I want to run by everyone and get an opinion. My Step-Daughter bought a 2013 Dodge Dart SXT with MultiAir Turbo 1.4L engine. She has approx 23,000 miles on the car and has done all of her regular maintenance with the dealer she bought the car from as they offer free oil changes every 3,000 miles.
She had an oil change done on Friday. She picked up the car after dark and drove the one mile from the dealership home. She got up and left for work before dawn and drove the 18 miles to work. She was about 1/2 mile from work when the low oil pressure light came on then the low oil light came on.
The car stalled, but she was able to restart it and drive to the parking lot. There was a puddle of oil under the car at her job. There was a puddle of oil in our driveway and there was a puddle of oil where her car was parked at the dealership. You can follow the trail of oil from the dealership to our house and then from our house heading towards the highway.
After the car got towed to the dealership they found the O ring was slit and pinched from the factory and that was the cause of the leak. Its a cartridge type filter, not a screw on canister. The dealership drained the remaining oil, replaced the filter and topped up the oil.
They say its all set, that it sounds fine and that there is no issues. If something does happen the 100,000 mile power train warranty will cover it. I told them I wanted the filter and o ring as well as an oil sample. The O ring is split like it was pulled apart, not pinched. The oil sample looks like molasses and smells like there is gas in the oil, not a little, a lot.
The dealership has indicated they are done with this issue. That they feel the car is OK and dont seem willing to do anything else. I think because the car was run so low on oil and since it stalled and restarted they should have tried to warranty the engine. I know she should have pulled over when the lights came on but there was not a safe place to pull over.
Id like some opinions. Is what the dealership did to rectify the situation acceptable or should they have replaced the engine.
