Yet another day of bull$stuff at the parts store

Went to Napa today. My normal parts store was closed. I needed 4-3/8" bumper bolts. The owner is a good guy, but busy. So he handed me off to one of three other salesmen. Told him I needed bumper bolts. "Uh... what do they look like?" So the owner gets the book out and shows him the listing."look up the number, see if we have any." So he looks them up, "we have 14." I'll take 4. He goes off... minutes pass... comes back and looks at the book to see what they look like again. "So they are a carriage bolt?" I reply, yes but with chrome or polished head. He disappears again. Comes back empty handed gets the 2nd in charge to help. They come back with plain carriage bolts. Nope, won't do. So they consult the book again and away they go... 15min later success. Then I paid with a gift certificate... *face palm*