Another ebay rant -scam by buyer

I buy and sell on ebay , recently I had a buyer try and get a refund for a item not as advertised.

Tell me what you think here is the auction , buyer states that the item I shipped him is a heater delete plate.

I shipped the exact item I had pictured in the auction

Again I am the seller Dart-Swinger

http://www.ebay.com/itm/221407628985?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649

I have 2 ebay stores.. this is a common practices from ebay scammers. Ebay normally takes the side of the buyer. but, I have responded to claims with the following … This is a vintage(used) piece, if its not what you wanted or have changed your mind, you are more than welcome to send it back, once The item is in my possession, I will issue a full refund. then they either send it back or escalate the claim. I have had no one escalate the claim.

I have a very small % of issues, but some people you can not and will not satisfy.