Venting about State Farm. (Regarding motorcycle accident)

Copied from my facebook update:

I'm going to have to vent:

I have never been this horribly treated by an insurance company before.
I had Progressive insurance years ago and they were horrible.
But now State Farm tops the cake!
First off their communication needs a lot of work, they do not give specific information regarding uploading pictures to their website so the motorsports shop had a hard time uploading the pictures. I finally went there and took the pictures myself and tried uploading it myself I called a week later to see how things are going: 'Nope we don't see any pictures, oh by the way, you have to make sure only the claim number is on the subject line, nothing else. Really? Thanks for telling me that now! Maybe you should include that in the instructions you sent out to me and the shop!

Second of all, apparently the insurance does not send out claim adjusters anymore they want either the shop or the customer to do the work for them. Newgate motorsports stated: "They have always sent out claim adjusters to take the pictures and assess the damages. But now they want us to do everything with hardly any instruction on how to use their email uploading system." He even asked them why and he couldn't get a straight answer from them, maybe it has something to do with motorcycles not being worth their time anymore?

Thirdly, I am done with this company, even though my agent has been awesome with us, I suggest he find another company to work for. This is ridiculous, the accident happened March 8th, and they still have not got my claim done, I had to call them constantly almost everyday in the past week to get updates. One of them even seemed bugged about it. Really? That's too bad, get used to it! If you're going to continue having poor communicative skills towards your own clients then I'm sure I won't be the only one. And I suggest that they also deal with it! As I am going to continue harassing them until I see some action. I want to see results, not hear anymore excuses!

And yes, that 4.8 mile run I did yesterday was to blow off some steam
Now that I'm fuming again as I typed this.

That being said, I'm going to make a few phone calls to certain organizations that is going to change their tune pretty quick!

:angryfir: I should not be doing their work for them unless they pay me for it!!! :angryfir: