New Trans, lost reverse...

I guess you don't have the mechanical ability to drop the pan and check the rear servo and band like Tony recommended??? Seems to me I'd try something even if I didn't know anything about it before throwing $2000 into the junk:violent1:

That's what I'd do for sure.
They don't have a damn thing to loose over thier mistake if they don't pay the shipping.
It just costs you a crapload more than was agreed to.

I can fix it for you if it comes to it.