Ups crooks

I once sent someone a Brita water filter system. I took it to UPS and paid them to PACK AND SHIP it, and asked them to make sure that it is properly packed. When it got to the person, the carrier literally threw it on their porch and left. The box was mangled and the container was broken at the bottom and wouldn't hold any water. It wasn't properly insulated when packed, which I paid them to do.

I went to UPS to claim the damage and asked for them to cover the cost of a new Brita (which I had bought another one). They started a "claim", but NEVER SETTLED IT. When I called the "national" line, they said to take it up with the independant owner. The "independant owner" of the UPS store that I went to told to take it up with "national".

Meanwhile, I bought a replacement and asked them to ship it "next day" as the first one was sent in time for Christmas and if they sent it regular UPS, it would not get there in time for Christmas. They had the balls to ask me to PAY them to ship the replacement. I told them that I don't reward poor performance with more business and would send it with the Post Office.

When i went to the Post Office, they were able to ship it so it arrived within two days for $10 cheaper than UPS price to send it (which would have taken 5 or more days). And this was just shipping within the US!!!

No more UPS for me.

I will use USPS and FedEx until they rip me off worse than UPS. Luckily they haven't so far...