Communication your customers <rant>

Go to the local appliance store here too. Yeah, sometimes things cost a little more but not always and when it does it's never much. Got P.Oed with Home Depot a few years ago. Took the wrong dryer at one of my rentals. When I called to get it back, they claimed they didn't know where it was.
Lowes can be as bad. But they are better than Home Depot. I'd call the 1-800 # raise hell.