Computer guru needed

Is this a genuine Toshiba battery or a semi-unbranded replacement, or even worse, could it be counterfeit? All these modern batteries are what can be called "smart" that is, they all have a small processor board inside which "talks" to the main device

A good example is my Canon camera bodies, I have two each 40D and 7D bodies, and about 4 batteries for them. Canon batteries are pretty expensive, and there are third party batteries which are cheaper

BUT TWO of these batteries were what amounts to junk

One of them "works OK" but the status indicator, like yours, does not function

Worse, one of them, which is supposed to be used on its own charger, failed after one whole charge cycle. This last "system" was bought through Adorama who is supposed to be a legitimate supplier. Even though they refunded this, it really pissed me off that they would market such junk.

In your case, other than inspecting for damage and corrosion to the contact pins, you could see if you could get a warranty exchange on the battery and get someone to confirm that your new battery is supposed to "work as OEM."

There's some small chance that the Winhozed Shista applet is AFU and the usuall "reinstall it."

Only other suggestion is to go to the online support site for your computer.