I'm not siding with anyone, but if you've ever dealt with ups on damage, you know it's a cluster! Shipping glass is a pain. I'd rather give it away to someone if they can come and get it.
UPS still hasn't honored my claim when they broke a Brita container that I paid them to PACK & SHIP.
They didn't insulate the package as they should have and then their carrier threw it around and broke it. I filed a claim over 2 1/2 years ago and still haven't gotten my refund.
They wented me to pay a second time to send the replacement. I told them that I do not reward failure with more business, and then went to the post office and sent the replacement. It arrived 3 days sooner than UPS would have and was $10 cheaper...
