Problem with ply30 member

barbee6043 said

I, personally have never had to file claim with UPS, usps, etc for damaged or lost shiping, but I have to wonder how it all goes down? how long would it take ups to tell the shipper something?????
but anyway, if there are 4 fabo members on here that got shorted, what is his explanation for that????

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I can give you my 31 years experience shipping items with UPS. In that vast amount of time we've only had 3 claims on damaged but heavily packaged and insured item's. UPS will send a claims person to write a report on the cause and extent of damage. If in their opinion the item wasn't packaged properly (they have written guidelines) its singloy charlie. Also they don't just pay the insured the insured value. They can dispute the claim based on true replacement value. Asa rule they will not insure any glass that's not packaged and insured to their standards aka AMD windshield boxes. Anytime you ship anything Ups check their restrictions first. Dan