Hogwash, a casting defect would be plated over just like the rest of the part. That part was chipped after plating. That aint NCIS stuff. Layson, just pony up the $20 credit! I think bad press on THIS site is much more expensive.........
What the hell is 20$ in a few years you will barely be able to buy a stick of Chinkese manufactured Bazooka Joe. Remarkable how companies stay in business anymore.
$20 Credit or refund = $20
Bad Press leading to future lost sales = Priceless