Computer Gurus

Have you tried a restart, tapping F8 key to go to SAFE MODE WITH NETWORKING. Then go online, search for Malicious Software removal Tool from Microsoft. MAKE SURE the site is a Microsoft site!!!!!! Install the software, run the scan and hopefully that will remove it. No guarantee, but worth a try. JUST MAKE SURE THE REMOVAL TOOL IS FROM MICROSOFT. That part in caps is very important. Good luck!