I had a 1/2" snap-on rachet that was broken and had a hell of a time getting the snap-on guy to fix it. They asked me where I got if from and if I had other snap-on tools etc. I actually got it from my dad who was a professional mechanic for 38 years. Anyhow, after a few weeks of calling a local rep they finally agreed I could bring it to their truck for repair. They didn't replace it, just added a new mechanism with unmatched screws. Pretty pathetic! I'll never buy snap-on... ever!