The problem with seller feedback ratings...ABUSERS

Here is the actual complaint filed with PayPal:

I Purchased a pair of hood scoops from Darrell Crum. His description of the items was SIGNIFICANTLY DIFFERENT than what I received. There are TWO MISSING STUDS, (which are important for securely mounting the scoops) and the mounting holes are STRIPPED out. He assured me that there were no missing studs. Also the chrome is badly FLAKING off (I have photos that I would like to provide) and there is DEEP pitting as well. He described them as having "some pitting, but a good set". Also missing are the 4" rubber grommets that were supposed to be included in the sale, and were pictured in the ad. I didn't care at the time that they were missing because I knew immediately that I'm going to send his scoops back. These scoops were significantly different than described; missing parts and MUCH WORSE CONDITION THAN DESCRIBED. I have no use for them, and I'm not willing to try to restore them with replacement parts. I want a refund as Darrell initially agreed to. I have the communication thread between us saved (with Darrell telling me twice to SEND THE SCOOPS BACK, but he would not send the refund) if a copy is requested, as well as clear photos which accurately show the poor condition as I have described. Incidentally, Darrell tried to talk me into sending the money as "friends and family" (I have the email message saved) which I refused to do, as I do not even know him. I sent the money (as an item purchase) and added extra money to cover the fee myself so I could have some protection from a bad seller. I want my money back and I am willing to ship the items back to the seller.